Refund policy
Last Updated: August 11, 2026
At Shivansh, we take great care to pack every order securely and safely. Our products are carefully packed using suitable protective materials to help prevent damage during transportation and to ensure that your order reaches you safely and in good condition.
1. Our Standard Return Policy
We want you to be happy with your purchase.
For our standard return policy, customers must contact us on the same day their order is delivered if they wish to request a return.
Return requests made after the delivery day will generally not be accepted, except where applicable consumer protection laws provide a longer or different right.
This same-day requirement applies to standard returns and does not limit any mandatory legal rights that may apply to your order.
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.
2. Damaged, Defective or Incorrect Products
Please inspect your package and product carefully immediately after delivery.
If your product arrives damaged, broken, defective, or different from the product you ordered, please contact us as soon as possible and preferably on the same day of delivery.
To help us investigate the issue, we may ask you to provide:
• Clear photos of the outer courier package.
• Clear photos of the shipping label.
• Photos of the package before opening.
• A complete unboxing video showing the package being opened.
• Clear photos and videos showing the damaged or incorrect product.
• Your order number and details of the issue.
Unboxing Evidence
Because our products are carefully packed before shipment, an unboxing video helps us determine whether damage occurred during transportation and assists us in making a fair decision.
We strongly recommend recording a continuous unboxing video from the unopened package through the complete unpacking of the product.
Please keep the original courier package, shipping label, protective materials, and product packaging until your claim has been reviewed and resolved.
The absence of an unboxing video does not, by itself, remove any mandatory consumer rights that apply under applicable law.
3. Return Approval
Please contact Shivansh before sending any product back.
We will review the information, photographs, videos, and other evidence provided and determine whether the return is approved.
Do not send a product back without receiving return approval and return instructions from us.
Products returned without prior approval may not be accepted.
If your return is approved, we will provide you with the appropriate return instructions.
4. Return Shipping Costs
For a standard return that is permitted under our return policy, the customer is responsible for the return courier/shipping costs, unless we agree otherwise or applicable law requires us to cover those costs.
For a product that is defective, damaged, or incorrectly supplied, return shipping costs will be handled in accordance with applicable consumer protection laws and the circumstances of the claim.
5. Condition of Returned Products
Where a return is permitted, the product should be returned in the condition in which it was received.
The product should not have been:
• Used beyond what is reasonably necessary to inspect it.
• Modified or altered.
• Damaged after delivery due to customer handling.
• Repaired or changed by a third party.
Where applicable, the original packaging, accessories, parts, and other items supplied with the order should be included with the return.
6. Custom and Personalized Wooden Products
Custom-made, personalized, engraved, or specially manufactured wooden products may not be eligible for cancellation or return where applicable law permits such an exclusion.
This may include products manufactured specifically according to a customer's measurements, design, engraving, personalization, or other individual specifications.
If you are unsure whether your product is eligible for return, please contact us before placing your order.
7. Natural Characteristics of Wood
Wood is a natural material.
Natural variations in:
• Wood grain
• Texture
• Knots
• Colour
• Shade
• Pattern
• Natural markings
may occur between individual products.
These natural characteristics are not considered defects where they are consistent with the nature of the material and the product description.
However, if a product is materially different from its description or has a genuine manufacturing or transportation defect, please contact us so we can investigate the issue.
8. International Orders
Shivansh accepts orders from customers in multiple countries, including:
• United Kingdom
• United States
• Canada
• Australia
• New Zealand
Customers are responsible for providing a complete and accurate delivery address and any information required for successful delivery.
International orders may be subject to customs duties, import taxes, customs clearance charges, local taxes, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are the customer's responsibility.
International returns may also involve additional shipping, customs, duties, taxes, or other charges.
9. Consumer Rights
Our standard return policy does not remove or reduce any mandatory consumer rights applicable to your purchase.
If the laws of your country provide you with a right to cancel, return, repair, replace, or receive a refund that cannot legally be excluded, that legal right will continue to apply.
For example, certain consumer purchases in the United Kingdom may have statutory cancellation rights for online purchases, subject to applicable exceptions.
Consumers in Australia and New Zealand may also have statutory rights relating to faulty, defective, unsafe, or misdescribed products.
Where applicable law provides a remedy, Shivansh will handle the matter in accordance with the applicable legal requirements.
10. Refunds
Once an approved returned product has been received and inspected, we will notify you whether the refund has been approved.
If the refund is approved, it will generally be processed to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Return shipping charges paid by the customer are generally non-refundable where the customer is responsible for those costs, unless applicable law requires otherwise.
11. Refund for Damaged or Incorrect Products
If we determine that the product was damaged during transportation, defective, or incorrectly supplied, we may provide an appropriate remedy such as:
• Replacement
• Repair, where reasonably possible
• Refund
• Another remedy required under applicable law
The appropriate remedy may depend on the nature and seriousness of the issue and the laws applicable to the purchase.
12. Products Damaged After Delivery
We are not responsible for damage caused after delivery through misuse, improper handling, modification, incorrect installation, accident, or other customer-caused damage.
This does not affect any consumer rights that cannot legally be excluded.
13. Failed or Refused Deliveries
Customers are responsible for providing accurate delivery information and accepting delivery of their order.
If an order is returned to us because the customer provided an incorrect address, refused delivery, failed to collect the package, or otherwise caused the delivery to fail, additional shipping or return costs may apply.
Any refund in such circumstances will be handled according to the circumstances and applicable law.
14. How to Request a Return
To request a return or report a damaged, defective, or incorrect product, contact us at:
Email: shivanshinternational2997@gmail.com
Please include:
• Order number
• Customer name
• Delivery date
• Reason for the return
• Photos of the package
• Photos/videos of the product
• Unboxing video, where available
• Any other information requested by our team
We will review your request and provide further instructions.
Important
For our standard return policy, customers must contact us on the same day their order is delivered. Returns requested after the delivery day will generally not be accepted, except where applicable law provides otherwise.
Please do not send any product back before receiving return approval and return instructions from Shivansh.
15. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact:
Shivansh wood art
Email: shivanshinternational2997@gmail.com