Terms of service

SECTION 1 – GENERAL

Welcome to Shivansh Wood Art. The terms “we”, “us” and “our” refer to Shivansh Wood Art.

Shivansh Wood Art operates this website and online store, including all related information, content, features, tools, products and services, to provide customers with a convenient shopping experience.

By accessing, browsing or purchasing from our website, you agree to be bound by these Terms of Service and any policies referenced on this website.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use or access our website.

SECTION 2 – PRODUCTS

We specialize in wooden wall décor, wooden wall art, wooden decorative products, wall panels and related wooden products.

We make reasonable efforts to display product images, colors, designs, dimensions and descriptions as accurately as possible.

However, because our products are made from wood and wood-based materials, natural variations in color, grain, texture, knots and appearance may occur. These natural variations are not considered defects.

The actual color of a product may also appear slightly different depending on your screen, monitor, mobile device or lighting conditions.

Product dimensions, designs, specifications and availability may be changed or updated by us without prior notice.

We reserve the right to discontinue any product or limit the quantity available for purchase.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected product.

An order is considered accepted only after we confirm the order.

We reserve the right to accept, reject, modify or cancel an order for reasons including product availability, pricing errors, incorrect customer information, payment issues or other legitimate reasons.

If we cancel or modify an order after it has been placed, we will make reasonable efforts to contact you using the information provided during checkout.

Please carefully review your product selection, dimensions, quantity, shipping address and other order details before completing your purchase.

SECTION 4 – CUSTOM / MADE-TO-ORDER PRODUCTS

Some wooden wall art or décor products may be customized or made according to customer specifications.

For customized or made-to-order products, production may begin after confirmation of the order.

Once production has started, cancellation, modification or return may not be possible unless otherwise agreed by us.

Customers are responsible for providing accurate customization details, measurements, names, text, designs or other information required for the order.

We are not responsible for errors resulting from incorrect information provided by the customer.

SECTION 5 – PRICES AND PAYMENT

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time you place your order.

Depending on the applicable transaction, shipping charges, taxes or other applicable charges may be added to the order.

You agree to provide accurate and complete billing and payment information when placing an order.

We reserve the right to cancel or refuse an order where payment cannot be successfully processed or where there is an obvious pricing or product information error.

SECTION 6 – SHIPPING AND DELIVERY

We will make reasonable efforts to dispatch and deliver your order within the estimated delivery period communicated at the time of purchase.

Delivery times are estimates and may vary depending on location, courier services, weather, holidays, transportation delays and other circumstances beyond our control.

We are not responsible for delays caused by courier companies, incorrect shipping addresses, natural events, customs procedures or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Once the product has been handed over to the shipping or courier service, delivery may be subject to the courier company's terms and procedures.

SECTION 7 – PRODUCT DAMAGE DURING DELIVERY

Customers should inspect the package and product upon delivery.

If a product arrives damaged, the customer should contact us as soon as possible and provide appropriate photographs or videos showing:

  • The outer packaging
  • The shipping label
  • The damaged product
  • Any visible damage to the packaging

We may review the evidence and determine the appropriate resolution in accordance with our applicable Return and Refund Policy.

SECTION 8 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are subject to our applicable Return and Refund Policy.

Certain products, including customized, personalized or made-to-order products, may not be eligible for return or cancellation except where required by applicable law or where the product is defective or damaged.

Before returning any product, customers should contact us and receive instructions regarding the return process.

Products returned without prior authorization may not be accepted.

SECTION 9 – INSTALLATION AND USE

Wooden wall products may require installation depending on the product design.

Customers are responsible for ensuring that the wall, surface, mounting location and installation method are suitable for the product.

If professional installation is recommended, customers should consider using a qualified installer.

We are not responsible for damage resulting from improper installation, unsuitable surfaces, incorrect mounting methods, misuse, modification or failure to follow product instructions.

SECTION 10 – PRODUCT CARE

Wooden products should be handled and maintained according to the care instructions provided with the product, where applicable.

Exposure to excessive moisture, water, heat, direct sunlight or unsuitable cleaning products may affect the appearance or condition of wooden products.

Natural changes in wood appearance over time may occur and are not necessarily considered a manufacturing defect.

SECTION 11 – INTELLECTUAL PROPERTY

All content available on our website, including but not limited to:

  • Product photographs
  • Product designs
  • Logos
  • Brand names
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Artwork

is owned by or licensed to Shivansh Wood Art and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or commercially use our website content, product images, designs or other materials without our prior written permission.

Unauthorized use of our intellectual property is prohibited.

SECTION 12 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links or functionality provided by third-party services, including payment providers, shipping companies or other service providers.

We do not control third-party websites or services and are not responsible for their content, policies, availability or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

SECTION 13 – CUSTOMER INFORMATION AND PRIVACY

When you place an order or use our website, you may be required to provide information such as your name, email address, phone number, billing information and shipping address.

We will handle personal information in accordance with our Privacy Policy and applicable laws.

Customers are responsible for ensuring that the information they provide is accurate and current.

SECTION 14 – PROHIBITED USES

You agree not to use our website:

  1. For any unlawful purpose.
  2. To violate applicable laws or regulations.
  3. To infringe our intellectual property rights or the rights of others.
  4. To provide false or misleading information.
  5. To interfere with the operation or security of our website.
  6. To attempt unauthorized access to our systems or accounts.
  7. To introduce viruses, malicious code or harmful software.
  8. To copy, scrape or reproduce website content without permission.
  9. To use our website for fraudulent or deceptive activities.
  10. To engage in activities that may damage our business, website or customers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

SECTION 15 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that product descriptions, prices, images and other website information are accurate.

However, occasional errors, inaccuracies or omissions may occur.

We reserve the right to correct errors, update information, change prices, modify product descriptions or cancel orders where necessary.

If an order is affected by a significant error, we will make reasonable efforts to notify the customer.

SECTION 16 – DISCLAIMER

Our website and its content are provided for general information and shopping purposes.

To the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

Natural characteristics and variations in wooden products, including grain, texture, color and knots, may occur and are not necessarily defects.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Shivansh Wood Art and its employees, partners, service providers and affiliates will not be liable for indirect, incidental or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded under applicable law.

SECTION 18 – CHANGES TO THESE TERMS

We may update, change or replace these Terms of Service from time to time.

The latest version will be posted on our website.

Your continued use of our website after changes are posted means that you accept the updated Terms.

We recommend reviewing this page periodically.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements relating to our products or services shall be governed by the applicable laws of India.

Any dispute arising from or relating to these Terms or your purchase shall be subject to the jurisdiction of the courts applicable to our business location, subject to applicable law.

SECTION 20 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, our products or your order, please contact us.

Business Name: Shivansh Wood Art

Email: shivanshinternational2997@gmail.com

Business Address: 
Shivansh wood art
Plot No. 6/c Mansata Industrial Area
Street No. 1,Near ST workshop,
Gondal Road, Rajkot-360002

Last Updated: 11 , Aug